Social Responsibility

Responsible Gaming DoraHoki — Safe, Balanced & Enjoyable

At DoraHoki, we believe the best gaming experience is one that is mindful, balanced, and within your means. This page provides all the information and tools you need to stay in control.

5 Tools
Self-Control
24/7
Player Support
100%
Safe Commitment
Your Current Limits
Daily Deposit LimitRM 200 / RM 500
Weekly Deposit LimitRM 800 / RM 2,000
Today's Play Time1.5h / 4h
Monthly Loss LimitRM 300 / RM 1,000

*Sample display — actual limits are set by you in your account.

Why Does Responsible Gaming Matter?

For most players, online betting is a form of entertainment — a way to have fun, test their luck, and enjoy the excitement of the game. However, we at DoraHoki recognize that for a small number of players, this activity can become a problem if left unmanaged.

That is why we have built a comprehensive self-control system directly into the platform — not as an external requirement, but because we genuinely care about the well-being of every player. Playing at DoraHoki should bring joy, not stress or financial hardship.

We encourage all players to set personal limits, understand the risks, and use the tools we provide. If at any point you feel that gaming has become something more than entertainment, our team is ready to help you take the right steps.

Betting should only be done with money you can afford to lose. Never bet with money set aside for essentials such as rent, bills, or food.

Self-Control Tools at DoraHoki

All these tools are available directly in your account and can be enforced immediately without needing to contact support.

Deposit Limit

Set daily, weekly, or monthly deposit limits based on what you can afford. Any request to reduce a limit takes effect immediately, while increasing a limit requires a 24-hour reflection period.

Loss Limit

Set the maximum loss amount you are willing to absorb per day, week, or month. Once this limit is reached, our system will automatically block your betting activity for that period.

Play Time Limit

Control how long you play each day. Our platform will send you a reminder when you are approaching your set time limit, and your session will end automatically once the limit is reached.

Cool-Off Period

Need a short break? Use the cool-off feature to block access to your account for 24 hours, 7 days, 30 days, or up to 6 months. Your account remains secure and accessible again once the period ends.

Self-Exclusion

For those who need a stricter measure, the self-exclusion feature allows you to block your account permanently or for a minimum period of 1 year. This option cannot be reversed before the period ends.

Promotion Controls

You can opt out of receiving any communications related to promotions, bonuses, or special offers. This helps reduce external triggers that could encourage unplanned betting.

How to Set Limits in Your Account

Setting self-control limits at DoraHoki is simple and can be done in under two minutes directly from your account.

1
Log In to Your Account

Access the DoraHoki platform and log in using your username and password. Two-factor authentication will be required for added security.

2
Go to Account Settings

Click the profile icon in the top right corner of the display and select "Account Settings" from the dropdown menu that appears.

3
Select "Responsible Gaming"

In the settings menu, look for a tab or section labelled "Responsible Gaming" or "Self-Control" to access all available tools.

4
Set Limits According to Your Needs

Choose the type of limit you want to set — deposit, loss, playtime, or cool-off. Enter the appropriate value and confirm your selection.

5
Confirm and Limit Takes Effect

The limits you set will take effect immediately. You will receive a confirmation email as a record. Review your settings periodically to ensure they remain relevant.

Additional Help Resources

Dorahoki Live Chat

Our support team is available 24/7 to guide you through our self-control tools or to discuss any concerns you may have. All conversations are confidential.

Full Activity History

View your transaction history, betting history, and playtime in detail under the "Activity Report" section in your account. This transparency helps you make more informed decisions.

Self-Assessment

Our platform provides a brief self-assessment questionnaire to help you evaluate whether your gaming patterns are within a healthy and safe range.

Activity Notifications

Enable email notifications to receive a weekly summary of your activity. This helps you stay aware of your gaming patterns without having to check manually every time.

All requests related to self-exclusion or cool-off periods are processed within 24 working hours and enforced across all devices and sessions.

Recognise the Signs of Problem Gambling

Problem gambling rarely happens overnight. It usually begins with small changes in behaviour and attitude. Learn to recognise the signs early.

1
Betting Beyond Your Means

Using money meant for daily necessities such as bill payments, rent, or food for betting activities.

2
Chasing Losses

Continuing to play or increasing bet amounts in an attempt to recover money already lost.

3
Lying About Betting

Hiding betting activities from family, friends, or people close to you.

4
Unable to Stop

Finding it difficult or impossible to stop playing even when you want to or have tried before.

5
Neglecting Responsibilities

Work, family, health, or social relationships are affected due to too much time and attention spent on betting.

6
Relying on Betting to Unwind

Using betting as a way to escape from problems, stress, anxiety, or other negative feelings.

7
Borrowing Money to Bet

Borrowing money from family, friends, banks, or other sources specifically to fund betting activity.

8
Feeling Restless Without Betting

Feeling anxious, irritable, or uncomfortable when unable to access the betting platform for a period of time.

9
Betting-Dominated Thoughts

Thoughts are constantly focused on betting — planning the next session, counting money, or thinking about how to get funds to bet.

If you recognize two or more of the signs above in yourself, we encourage you to use the cool-off or self-exclusion feature and seek professional help. The most important first step is acknowledging there is a problem and reaching out for support.

Healthy Betting Self-Assessment Questionnaire

Ask yourself the following questions honestly. This is not to judge you, but to help you understand where you stand more clearly.

Have you ever bet more than you originally planned?

Have you ever lied to someone about how much time or money you spent on betting?

Has wagering ever caused financial, relationship, or work problems for you?

Have you ever tried to stop betting but failed?

Have you ever bet with money that was meant for other needs?

If you answered "Yes" to any of the questions above, we recommend speaking with our support team or seeking professional help.

Smart Betting Guide

Set a Budget Before Playing

Decide how much you can afford to spend before opening the platform. Treat that amount as an entertainment cost — not an investment to be recouped.

Accept Wins and Losses Equally

Winning is a bonus, not a guarantee. Don't chase losses and don't re-bet all your winnings. Set a win limit and withdraw once you reach it.

Take Regular Breaks

Don't play for hours on end without stopping. Breaks help you think more clearly and make more rational, controlled betting decisions.

Don't Bet When Stressed

Avoid playing when you are stressed, angry, sad, or emotionally unstable. Your emotional state affects your judgment and can lead to decisions you will regret.

Responsible Gaming FAQ

Requests to reduce a limit (e.g., from RM 500 to RM 200) take effect immediately. However, requests to increase a limit require a mandatory 24-hour reflection period before the change is enforced. This is a protective measure we have put in place for your benefit.

Your account balance remains safe during the cool-off period. You cannot make deposits or place new bets, but withdrawals of your existing balance are still permitted. Once the cool-off period ends, full access to your account is restored automatically.

Self-exclusion is a serious commitment with a minimum period of 1 year. It cannot be cancelled or shortened before the set end date. This is by design — to give you genuine protection and sufficient time to recover and make better decisions.

Our team continuously monitors gameplay patterns using internal analytics. Signs such as a drastic increase in deposits, unusually long sessions, or erratic betting patterns will flag an account for review. In such cases, our team may proactively reach out to offer support.

You must be at least 18 years old to register and play at DoraHoki. A strict KYC verification process is carried out during registration to confirm a player's age. Any account suspected of belonging to an underage individual will be blocked immediately while an investigation is conducted.

Besides dorahoki's internal support, you can seek help from problem gambling support organisations in Malaysia. Our support team can provide more information and refer you to suitable resources. Reach us via live chat, available 24/7 within the platform.

Safer Play Starts With Your Choices

DoraHoki provides the best entertainment platform and we want you to enjoy it in a healthy and responsible way. Register now and use our self-control tools from day one.

Players must be 18 years of age or older. Also read Terms and Conditions and Privacy Policy us.

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