Terms and Conditions dorahoki — Complete Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the dorahoki platform, accessible via our official website. These Terms apply to all players who register, log in, or use any services provided by dorahoki.

By clicking the "Register" button, confirming your registration, or simply using our platform, you are deemed to have fully accepted and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our platform.

These Terms should be read together with the following documents, which also form part of the overall agreement between you and dorahoki:

• Dorahoki Privacy Policy
• Responsible Gaming Policy
• Specific terms for each promotion or bonus you participate in
• Game rules for each relevant game category

2 Account Eligibility

To register and use the DoraHoki platform, you must meet all of the following eligibility criteria at all times:

• At least 18 years of age at the time of registration
• Not listed on the self-exclusion list of any wagering platform
• Not registering on behalf of another person or third party
• Not an employee, partner, agent, or immediate family member of any individual associated with dorahoki's operations
• Not prohibited by your local laws or regulations from participating in online wagering activities

Dorahoki reserves the right to request proof of eligibility from any player at any time. Failure to provide satisfactory documentation within the specified timeframe may result in immediate account suspension or closure.

3 Registration & Identity Verification (KYC)

All players are required to complete the registration process with accurate, complete, and up-to-date information. dorahoki follows strict Know Your Customer (KYC) procedures in line with industry best practices.

Required Information

During registration and the verification process, you may be asked to provide:

• A valid and current government-issued ID or passport
• Proof of current residential address (utility bill or bank statement from the last three months)
• Details of the payment method used for the deposit
• Any additional information required at dorahoki's discretion

One Account Per Player

Each individual is permitted only one active account at dorahoki. If you find that you have accidentally created more than one account, please contact our customer support immediately to resolve the matter. Deliberately registering multiple accounts to benefit from sign-up bonuses or promotions is strictly prohibited.

Password Confidentiality

You are solely responsible for keeping your account login credentials confidential. dorahoki will not be held liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login details.

4 Deposits & Withdrawals

Dorahoki supports a range of payment methods popular among users in Malaysia, including DuitNow, FPX, and selected local e-wallets. All transactions are processed through a secure integrated payment system with full encryption.

Deposit Policy

• The minimum deposit is RM 30 unless otherwise stated for a specific promotion
• Deposits are credited to your account immediately upon confirmation from the payment processor
• Dorahoki does not charge any processing fees on deposits
• You may only deposit funds using a payment method registered in your own name

Withdrawal Policy

• Minimum withdrawal is RM 50 for all payment methods
• Withdrawals may only be made to the same account or payment method used for the deposit
• Full KYC verification is required before the first withdrawal request is approved
• Standard members: withdrawals processed within 2 hours on business days
• VIP Gold members and above: priority withdrawals processed within 30 minutes
• Dorahoki reserves the right to request additional documents before approving withdrawals that exceed certain limits

Any attempt to withdraw funds obtained through fraudulent activity, money laundering, or breach of promotional terms will be blocked and reported to the relevant authorities.

5 Bonuses & Promotions

Dorahoki offers a variety of promotions and bonuses to new and existing members from time to time. All bonuses are subject to the specific terms and conditions of the relevant promotion, which should be read alongside these general Terms.

Rollover Requirements

All bonuses credited to your account are subject to rollover requirements (wagering requirements) before any resulting winnings can be withdrawn. The exact rollover requirements are stated in each promotion's terms. As a general guide:

• Real money bonuses typically carry a rollover requirement of between 5x and 20x the bonus amount
• Rollovers must be completed within the stated validity period — expired bonuses will be forfeited automatically
• Certain games may contribute at varying rates towards the rollover requirement

Bonus Abuse

Dorahoki uses sophisticated detection systems to identify bonus abuse. Activities considered bonus abuse include but are not limited to: opening multiple accounts, low-risk wagering designed solely to meet rollover requirements, coordination between different accounts, and the use of automated assistance software.

6 Wagering Rules

All bets placed on the dorahoki platform are subject to the following general rules as well as the specific rules for each game category:

• Confirmed bets cannot be cancelled or modified by the player
• In the event of a technical disruption during gameplay, dorahoki reserves the right to void the affected round and return the wager to the player
• Game results generated by a certified Random Number Generator (RNG) are final
• For sports betting, official results from the relevant sports governing body will apply
• Dorahoki reserves the right to void bets placed based on incorrect odds or information resulting from a technical error

Minimum and maximum betting limits for each game or market are as displayed in the game interface. dorahoki reserves the right to adjust these limits at any time without prior notice.

7 Player Behavior

Players are expected to behave responsibly and treat all other users and dorahoki staff with respect. The following conduct is strictly prohibited on our platform:

• Use of third-party software, bots, automated scripts, or any tool designed to gain an unfair advantage
• Abuse of or harassment towards customer support staff or other players
• Attempting to hack, disrupt, or compromise the security or integrity of the platform
• Colluding with other players in Live Casino games or poker games
• Any illegal activity including money laundering through the platform
• Sharing account login credentials with another party

Dorahoki reserves the right to investigate any suspicious activity and take appropriate action, including temporary account suspension during the investigation.

8 Account Closure & Suspension

Dorahoki reserves the right to suspend or close the account of any player for the following reasons:

• Breach of any term in this document
• Confirmation that the player is under 18 years of age
• Confirmation that registration information is false or misleading
• Suspected fraudulent activity, money laundering, or other illegal activities
• Abuse of bonuses or the promotions system
• At the player's own request for self-exclusion

Voluntary Closure by Player

You may close your account at any time by contacting our customer support team via live chat. Prior to closure, all pending rollover requirements will be forfeited and any bonus balance will be voided. Any valid real money balance will be returned to you via your original payment method.

9 Responsible Gaming

Dorahoki takes its social responsibility seriously. We are committed to keeping our platform a safe and enjoyable environment for all players. We provide a range of self-control tools that you can use freely:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit: Set a loss limit for a specific period to prevent excessive losses
• Cooling-Off: Temporarily suspend access to your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Long-term self-exclusion options of 6 months, 1 year, or permanently
• Reality Check: Set play time reminders to help you manage your time more effectively

More information on responsible gaming and available support resources can be found on the Responsible Gaming ours.

10 Limitation of Liability

The dorahoki platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, we do not guarantee that the service will always be free from interruptions, delays, or technical errors.

Dorahoki shall not be liable for:

• Indirect losses or damages arising from the use of the platform
• Data loss resulting from technical failures beyond our control
• Losses arising from unauthorized access to your account due to your own negligence
• Service disruptions caused by system maintenance, third-party cyberattacks, or force majeure events

Dorahoki's liability to you under any circumstances shall not exceed the amount you deposited into your account in the 30 days preceding the liability claim.

11 Intellectual Property

All content on the dorahoki platform, including but not limited to designs, logos, text, graphics, user interfaces, software code, and databases, is the exclusive property of dorahoki or our licensors and is protected by applicable copyright and intellectual property laws.

You are not permitted to copy, redistribute, republish, modify, publicly display, or commercially exploit any content from our platform without prior written consent from dorahoki.

Use of dorahoki's logo, brand name, or trademarks in any context without written permission is prohibited and may result in legal action.

12 Changes to Terms

Dorahoki reserves the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to you via your registered email or an in-platform notification at least 7 days before the changes take effect.

Continued use of the dorahoki platform after the effective date of any changes to these Terms will be deemed as your acceptance of the updated Terms. If you disagree with the changes made, you have the right to close your account before the effective date of those changes.

It is your responsibility to review this Terms and Conditions page from time to time to stay informed of the latest version in effect. The most recent update date is always displayed at the top of this document.